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Everything about our routes
- Bus stops and departure times
  Find the route, the planned departure times of your bus line or at a bus stop.
- Modes of transport
  In addition to the regular bus lines, there are other modes of transport to get you from A to B.
All our travel information
- Plan your trip
  You can get all up-to-date travel information in various ways.
- Apps on your smartphone
  Plan a trip, request a transfer, book an OVflex bus and buy an M-ticket. Do it with an app.
- Checking in and out
  Always remember to check in and out! Even if you have a subscription.
- People with disabilities
  Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.
- In the bus
  What can you take with you, what facilities do we offer and what rules apply on the bus?
- In the train
  Are you going to travel on our train? Here you can read what you can take with you and what facilities we offer.
Everything about tickets
- Subscriptions
  There are different types of subscriptions for those who travel regularly. Which one is right for you?
- Individual tickets
  In addition to travelling with an OV-chipkaart, you can also buy an individual ticket for the bus.
- OVpay
  Use your contactless debit card, credit card or the payment app on your phone for checking in and out.
- Credit
  Do you want to travel on credit with your OV-chipkaart? Read more about the costs or buy credit online.
- Offers
  Read more about offers for events, special days or another promotions.
- Tickets Breng train
  Travelling with the Breng train is possible with an OV-chipkaart, with a one-time chipkaart or an NS-Business Card.
Everything about customer service
- Frequently asked questions
  Having difficulties? Look at our frequently asked questions.
- Lost and found
  Lost something in one of our buses? We will gladly try to help you find your property again.
- Refund
  Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.
- Contact
  You can call us, email us or send us a message on social media.
- Complaints
  Do you have a complaint about our services? We will gladly assist you.

Checking in and out on Breng train

Remember to always check in and out! This also applies to passengers with a subscription. Also make sure you check in and out at the right card reader at Arnhem Centraal Station.

When travelling with an OV-chipkaart, you must check in at the departure station and check out at the arrival station. There are card readers on the platforms of all stations. You will recognise a card reader as it has an OV-chipkaart logo as well as the logo of your carrier on it.

Are you changing trains in Arnhem Central Station to/from an NS train? Then you first have to check out with the carrier that brought you and then check in with the carrier that you are going to continue your journey with.

            Please be aware of which card reader you use. NS and Arriva/Breng card readers are located at Arnhem Centraal Station. When travelling with the Breng train, use the card readers with Arriva/Breng logos. Not the ones with the NS logo!
        

Forget to check out?

If you forgot to check out — for example, due to a malfunction or because you forgot to do so — you can request a refund. This can be done in three simple steps via uitcheckgemist.nl.

To know when you are entitled to it, you can sign up for a Missed Checkout Alert. Sign up for this email alert at www.uitcheckgemist.nl/melding.

            Please note: Credit can be reclaimed for up to 3 trips per carrier per half year (periods January to June and July to December).
        

Blind and partially sighted

Blind and partially sighted people may correct all missed check-outs, unlike other passengers travelling with the NS Business Card. The Service Desk for the Blind & Partially Sighted can correct this. They are available via 0800 4848400 (free) or via email: serviceloket@ov-chipkaart.nl.