Frequently asked questions

We would like to help you plan your trip or find up-to-date travel information. You can use the different search engines we have developed:

• Travel planner 
• Timetable finder
• Bus stop information and current departure times and transfer possibilities 
• Disruptions and diversions

How do these search engines work actually? Read more about how our search engines work.

The bus driver tries to stick to the schedule, but sometimes the bus might arrive a bit earlier or later than planned. It’s a good idea to be at the bus stop five minutes in advance.

You can visit www.ov-chipkaart.nl/en for all your questions about the OV-chipkaart. The information on this website is comprehensive and always up-to-date.

Our trains only have 2nd class carriages, so there is no 1st class.

Of course, you can also travel by bus if you do not have a debit card with you, even though it is no longer possible to pay with cash on the bus. We do this to increase safety on the bus for our staff and our passengers. 

If you do not have a debit card with you, you can still check in and out in the following ways: 

1. Checking in and out with the payment app on your phone or smartwatch. Very convenient! Want to know more? Take a look at www.transdev.nl/ovpay 
2. You can buy an e-ticket (digital) or an m-ticket (with barcode) via our website before your journey starts. 
3. Do you still want to buy a ticket with cash? You can do so at one of the sales points outside the bus.

Most passengers with a free travel, annual subscription automatically receive - about a month before the subscription expires - an email reminding them to purchase a new annual subscription. This depends on the product terms and conditions.

Passengers with a free travel monthly subscription or a discount card will not be notified.

Do you want to renew your subscription? Then buy your subscription in the webshop in advance. Make sure you set the start date correctly.

1. Check the start date of your subscription in your order confirmation (email). 
2. Check the area of validity. If you are travelling outside the travel area, the subscription is not valid and credit will be debited. If you do not have sufficient credity on your OV-chipkaart, you will not be able to check in.
3. Are you sure the travel area and the start date are correct and the product is not working? Please contact our customer service.

1. Try again after at least 30 minutes. Our system sometimes needs time to reset.
2. If necessary, try it at another pick-up point. Again, leave 30 minutes between attempts.
3. Is it still not working? Please contact our customer service.

We no longer send the declaration to customers, but pass the details of free travel annual subscriptions directly to the Tax and Customs Administration. Monthly subscription can request a declaration on OV-chipkaart.nl.

> Read more about the OV-verklaring

You can stop your (discount) subscription at any time. You can do so via an online form. In some cases, you can get (part of) your purchase amount back. Read more under 'Terminate subscription'.

When travelling on balance, you pay a basic fare plus an amount for each kilometre travelled. Read more about travelling on balance with an OV-chipkaart and debit card here.

We give an overview - per travel area - of which tickets are available on Tickets/Individual tickets.

We use different cash registers in different transport areas. In one area you get a bus ticket and in the other you get a printed receipt that serves as a ticket.

Do you disagree with your fine? Then you can object within 7 days.

> Read more about fines, rideshare tickets and the objection procedure

You can visit www.ov-chipkaart.nl/en for all your questions about the OV-chipkaart. The information on this website is comprehensive and always up-to-date.

We make every effort to make public transportation as accessible as possible for everyone. Therefore, our regular buses are all equipped with a low step and a fold-out shelf for optimal accessibility. The buses also have an adapted area where a wheelchair can stand and be secured. When transporting our passengers, safety is always our first priority. Therefore, please note that not all types of (electric) wheelchairs are allowed on the bus and that different rules apply to our flex-buses and our neighbourhoud buses. 

> Read more about accessibility for people with a mobility impairment

This website partly complies with the legal accessibility requirements (level A). This means that most of the website is suitable for people with a visual impairment. We will continue to work on the further improvement of the site in accordance with the accessibility requirements.

> Read more about accessibility for people with a visual impairment